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Operating code BA

British Airways flight delay and cancellation compensation

Check likely UK261 eligibility, prepare the evidence and submit directly through the official British Airways route.

Form-specific point: Use the Customer Relations compensation route rather than a general booking-change form.

Before opening the form

  • Confirm British Airways was the operating airline.
  • Have the booking reference, passenger names, flight number and original flight date.
  • Record the final arrival delay and the airline's stated reason.
  • Prepare itemised receipts separately from the fixed-compensation request.

Submit directly

British Airways directs disrupted passengers to its online Customer Relations compensation form.

  1. Start with the delayed or cancelled flight option in the British Airways Customer Relations form.
  2. Enter the operated flight, passenger and final-arrival details exactly as shown in the booking record.
  3. Keep the submitted case reference and a copy of the explanation and amount requested.

Open the British Airways compensation form

If the form has moved, use the official British Airways disruption help page.

If the claim is refused or unanswered

The CAA's current airline list places British Airways complaints with CEDR after the airline's internal process.

Check CEDR

Ask for the precise refusal reason and supporting evidence before escalating. The airline's current final response should name the competent complaint handler.

Follow the rejection checklist →

DelayDesk is not affiliated with the airline, ADR provider or CAA.