Website operator
Huang Yiyong, trading as DelayDesk
No. 376, China Harbour View Road, Kowloon City District, Hong Kong, Hong Kong SAR, China
General contact: support@delaydesk.com
Corrections and site complaints
Email support@delaydesk.com. Include the page URL, the exact statement or problem, and an official source where possible. Do not include passenger or booking data.
Privacy requests
Email support@delaydesk.com for a data-protection question or rights request. The privacy notice explains the information needed to handle a request and the right to complain to the ICO.
Data protection complaints
Email support@delaydesk.com with the subject “Data protection complaint”. Explain what processing concerns you, when it happened, what outcome you are seeking and any previous correspondence. Send only information needed to investigate.
The operator will acknowledge receipt within 30 days. That is an acknowledgement deadline, not a promise to finish the investigation within 30 days. It will take appropriate steps to investigate without undue delay, keep you informed where necessary and communicate the outcome and any action taken.
You may also complain to the Information Commissioner's Office; you do not have to wait for DelayDesk to finish before contacting it. See the ICO's guide to making a data protection complaint.
Accessibility support
If you cannot use part of the site or need information in another reasonable format, use the general contact above and describe the page, device or assistive technology involved. See the accessibility statement.
Your compensation claim
Do not send DelayDesk a booking reference, passport, boarding pass, bank details, payment-card information or airline correspondence. Submit claim material only through the operating airline's official route. If the airline issues a final response or does not respond within eight weeks, check the airline's ADR route.
Commercial partnerships
Prospective partners should provide their legal entity, customer fee schedule, service terms, privacy roles, complaint route, attribution method and reporting fields. No referral URL may be activated before written programme acceptance and a current on-page advertising disclosure.