Extraordinary circumstances
Separate events outside an airline's control from ordinary operational or technical problems, and ask for the evidence that matters.
Choose the problem, not a sales route
Practical guides for a disrupted UK flight
Fixed compensation is only one possible right. Use the guide that matches the job in front of you: care while waiting, a direct claim, a silent airline, an ADR file or a baggage problem.
Work out which right applies
Denied boarding and overbooking
Understand the difference between volunteering, being bumped against your wishes and a reasonable refusal to carry you.
Missed connection compensation
Check whether the flights were on one booking, which arrival time counts and what changes for a self-transfer.
Delay expenses and right to care
Keep reasonable meal, hotel, transport and communication costs separate from fixed UK261 compensation.
Prepare and submit a clear claim
Flight compensation evidence checklist
Build a dated evidence file for the airline and preserve the material an ADR adjudicator may later need.
Flight compensation claim letter
Use a concise, editable UK261 template without sending documents or personal details to DelayDesk.
Complete direct-claim process
Find the operating airline, submit through its official channel and keep compensation and expenses distinct.
Official airline claim forms
Go to a maintained directory of airline-owned forms rather than an unlabelled commercial lead form.
Escalate an unresolved complaint
Airline not responding
Preserve the first written complaint, follow up without resetting the record and know what the eight-week point means.
Flight compensation ADR
Choose the airline's current approved scheme, assemble a complete file and understand how ADR differs from CAA PACT.
Claim rejected
Turn a generic refusal into specific questions about cause, timing, reasonable measures and supporting evidence.
Use the separate baggage route
Delayed baggage reimbursement
Report the bag at the airport, keep the PIR and claim reasonable essential purchases within the relevant deadline.
Lost luggage claims
Document the bag and contents, understand depreciation and avoid treating the liability limit as an automatic payout.
Privacy boundary: these guides do not ask for a passenger name, booking reference,
passport, boarding pass or bank details. Send claim material only through the operating airline's
official channel, an approved ADR provider or another service you have deliberately chosen.
General UK passenger-rights information, not legal advice or a payment guarantee. Rules, airline procedures and ADR membership can change; check the linked official source before a deadline or escalation.