Direct claim directory

Official airline claim links and escalation routes

Official claim and disruption pages, reviewed before publication. Airline URLs can change, so each route also includes a help-page fallback.

BA

British Airways

Use the Customer Relations compensation route rather than a general booking-change form.

Escalation: CEDR

See claim steps →
EZY / EJU / EZS

easyJet

Use easyJet's dedicated passenger-rights portal for fixed compensation and keep reasonable expenses itemised separately.

Escalation: AviationADR

See claim steps →
FR

Ryanair

Submit in the passenger's name through Ryanair's own EU261 form before using a representative or ADR.

Escalation: AviationADR

See claim steps →
LS

Jet2

Jet2's disruption form covers several remedies, so identify whether each request is compensation, refund or reimbursement.

Escalation: CAA Passenger Advice and Complaints Team (PACT)

See claim steps →
W6 / W9

Wizz Air

Use the online claim category for compensation and keep the generated claim identifier for follow-up.

Escalation: AviationADR

See claim steps →
BY

TUI Airways

Use the TUI Airways flight-disruption route and distinguish the operating flight from a wider package-holiday complaint.

Escalation: AviationADR

See claim steps →

Use the airline route before ADR

Submit the first complaint to the operating airline and keep its final response or evidence of the date you complained. ADR providers cannot normally take a case before the airline has had an opportunity to resolve it. Membership can change, so confirm the provider named in the airline's latest response before filing.