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Jet2 flight delay and cancellation compensation

Check likely UK261 eligibility, prepare the evidence and submit directly through the official Jet2 route.

Form-specific point: Jet2's disruption form covers several remedies, so identify whether each request is compensation, refund or reimbursement.

Before opening the form

  • Confirm Jet2 was the operating airline.
  • Have the booking reference, passenger names, flight number and original flight date.
  • Record the final arrival delay and the airline's stated reason.
  • Prepare itemised receipts separately from the fixed-compensation request.

Submit directly

Jet2 accepts compensation, refund and reasonable-expense claims through its disruption form.

  1. Open the disruption form and select the remedy that matches the request.
  2. Provide the Jet2-operated flight, final arrival time and cancellation notice where relevant.
  3. List reasonable expenses separately and retain the form confirmation and receipts.

Open the Jet2 disruption form

If the form has moved, use the official Jet2 disruption help page.

If the claim is refused or unanswered

The CAA's current complaint reporting lists Jet2 under PACT rather than CEDR or AviationADR. Check the airline's final response before escalating.

Check CAA Passenger Advice and Complaints Team (PACT)

Ask for the precise refusal reason and supporting evidence before escalating. The airline's current final response should name the competent complaint handler.

Follow the rejection checklist →

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