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TUI Airways flight delay and cancellation compensation

Check likely UK261 eligibility, prepare the evidence and submit directly through the official TUI Airways route.

Form-specific point: Use the TUI Airways flight-disruption route and distinguish the operating flight from a wider package-holiday complaint.

Before opening the form

  • Confirm TUI Airways was the operating airline.
  • Have the booking reference, passenger names, flight number and original flight date.
  • Record the final arrival delay and the airline's stated reason.
  • Prepare itemised receipts separately from the fixed-compensation request.

Submit directly

TUI publishes a dedicated disruption route for flight-delay and cancellation claims.

  1. Confirm TUI Airways operated the flight, then open its delay and cancellation route.
  2. Use the flight booking details and final-arrival or cancellation-notice facts for the UK261 request.
  3. Keep the submitted reference and separate package-holiday issues or reasonable expenses where the form instructs.

Open TUI delay and cancellation help

If the form has moved, use the official TUI Airways disruption help page.

If the claim is refused or unanswered

The CAA's current airline list places TUI Airways complaints with AviationADR after the airline's internal process.

Check AviationADR

Ask for the precise refusal reason and supporting evidence before escalating. The airline's current final response should name the competent complaint handler.

Follow the rejection checklist →

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